Refund Policy

1. Introduction

At Driving Test Finder, we are committed to providing excellent service to our customers. This Refund Policy outlines the conditions under which we offer refunds for our services. By using our services, you agree to this policy.

2. Refund Eligibility

2.1 Service Not Delivered: If Driving Test Finder fails to secure an earlier driving test date that meets your specified preferences, you are eligible for a partial refund of 50% of the £19.99 fee.

2.2 Service Issues: If there are technical issues or errors on our part that prevent the delivery of the service, you may be eligible for a partial refund of 50%, after we have been given an opportunity to resolve the issue.

2.3 Customer Satisfaction: If you are not satisfied with our service, please contact us within 14 days of your purchase to discuss your concerns. Refunds for customer dissatisfaction will be evaluated on a case-by-case basis.

3. Non-Refundable Conditions

3.1 Change of Mind: If you change your mind after the service has been delivered, the £19.99 fee is non-refundable.

3.2 Incorrect Information: If the information provided by you is incorrect or incomplete, and this affects the delivery of our service, the fee is non-refundable.

3.3 External Factors: We are not responsible for delays, changes, or cancellations made by the DVSA (Driver and Vehicle Standards Agency) or other third parties. Refunds will not be issued for issues outside of our control.

4. Refund Process

4.1 Requesting a Refund: To request a refund, please contact our refund team at refunds@drivingtestfinder.co.uk or call us at 029 225 20423. Provide your booking reference number, the reason for the refund request, and any relevant details.

4.2 Refund Evaluation: Once we receive your refund request, we will evaluate its eligibility based on the criteria outlined in this policy. We aim to process refund requests within 7 business days.

4.3 Refund Method: Approved refunds will be issued using the original payment method. It may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Amendments to the Refund Policy

Driving Test Finder reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns about our Refund Policy or our services, please contact us using the following details:

• Contact Link: Contact Us
• Email: refunds@drivingtestfinder.co.uk
• Phone: 029 225 20423